Honesty Net Solutions — service issue

First of all u guys don't pick up the calls, u don't even bother customer may having issues with the Internet, we don't call you bcoz we have free jio services. Value customers time and money. We pay you for the complete 30 days plan +GST, so now your net isn't working for about more than 4 days.. Will you refund our money? Bcoz when the plan expires the next minute after 12 o'clock it disconnects.. We understand there might be issues with your server but learn a basic service to receive the calls of the customers. We don't only use your services to play pubg and WhatsApp/insta, we have work dependent on your net. Will you be able to repay our loss for this disgusting 4 days? And this is not the first time, it happens 2-3 days a month.. Just improve your services and refund our hard earned money.