Hopscotch.in — order-[protected]

This is regarding subjected order no. for 2 dresses which is ordered for little one for her birthday. I have ordered this products on 6th May and same day raised priority to deliver it before 11th May Pls. Hopscotch team promised to work on priority to meet my requirement.

On 8th May'19 I got message that product is out for delivery but no one has contacted and attempted the delivery. When I contact Hopscotch then they started saying, Cancel the product we cant deliver it to you, we cant do anything.

First of all this is not the way of talking to your customer.
When we trust you, we place order but this kind of behavior doesn't help Customers.
Secondly, other executive says that we will deliver it we are rechecking the issue but from last 3 days there is no response from Hopscotch.

Lastly when hopes are over from hopscotch then I called Fedex courier service domestic main branch-[protected], then got local Chandigarh no. [protected] and they connected me with local counselled person [protected]. He updated me that both products received today and he is trying best to deliver product today only. Here I am not finding any issue with Fedex service, because they got product today and they are trying best to deliver it. But the Hopscotch has updated very wrong information in App that it is out for delivery from last 3 days.

For Fedex Courier service 100 Out of 100, for understanding the issue and connecting through chain to reach out the local courier person, but for hopscotch 0 out of 100 because of below reasons:-
1. They are updating app wrongly that product is reached to Chandigarh and out for delivery
2. They promise wrong that we are investigating and will come back in 1-2 hrs, never get call for update
3. Way of talking of employees is so bad, If person is placing some order it is for some occasion but this behavior moods off badly.

I will never going to use this app for any of my future order and will make sure I give this feedback to as many users as I can.

I will also report to Consumer forum for wrong details, wrong promises and bad behavior.

Regards,
Savitri
[protected]