Hopscotch.in — order not received - sms received as delivered

Address:

Bangalore, Karnataka, 560049

I had placed an order for aile rabbit - trendy grey top and skirt set and little miss cutie - floral glitter head band pink of order id[protected] placed on 4th august 2019. Hopscotch package with awb[protected] has not delivered to me. Today around 11:30 am i got a msg saying delhivery: your shipment has been delivered. Called up the delivery boy as i have not not received the order; he is telling that only cover is there, item is not there. We will pay you the amount of the order.
What is this? Does hopscotch standard has come down. There is no value to your prepaid customers.. The order was supposed to be a gift of 6 yrs birthday girl which is on 7th august 2019... Is this how you value the customers... What a service... Disgusting to share the experience... With hopscotch online services... I do not know what you are going to do... I want my delivery on or before 6th august 2019. Let me scale your capacity of escalation... Or fulfilling a small child's wish...
Milan bopanna