[Resolved] Hopscotch.in — refund not received for my cod returns

Sun V

from Hyderabad, Telangana

Jul 30, 2019

Address: 500090

It has been almost a month and the refund for my cod returns of worth 7800+ is not added to my bank account. The customer care numbers given do not work. Poor customer service. Very disappointed.in the website u show contact us like, which takes us to many links and finally it does not even show the products i have retired.in that case how can i contact u. Atleast u need to have a working customer care number. I never expected such a poor service from hopscotch.

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Sep 1, 2019

Complaint marked as Resolved

HopScotch.in customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

HopScotch.in Customer Care's response Hello,

To hear such a feedback is equally saddening for us. Certainly not the kind of experience we'd want you to have.

We have a dedicated customer care helpline number - [protected] which is available from Mondays to Saturdays, 9 AM to 6 PM ( You can find the same on our website/app in the help section)

We would like to connect with you and understand your feedback in detail. Request you to email us all the details at [protected]@hopscotch.in and our team shall help you resolve your query.