| Website: | www.hostfizia.com |
I am writing to formally lodge a serious complaint against Hostfizia.com, an online service provider. The purpose of this complaint is to bring to your attention the critical issues I have encountered with their services, namely the non-functional SSL certificate for my domain and the complete inability to access my cPanel. Despite my numerous attempts to seek assistance through their chat, support ticket system, and email, I have received no response whatsoever. Additionally, I am demanding a refund for the subpar services rendered and compensation for the significant disruptions and damages caused.
Complaint Details:
1. SSL Certificate Issue:
The SSL certificate for my domain, YourDomain.com, is non-operational, exposing visitors to alarming security warnings and potential vulnerabilities. This not only compromises user data security but also undermines the reputation and credibility of my online platform.
2. cPanel Inaccessibility:
I am currently unable to access my cPanel, an indispensable tool for managing my website and hosting environment. This lack of access has impeded my ability to make essential updates, manage crucial files, and execute routine maintenance tasks vital for the smooth operation of my website.
3. Lack of Communication and Support:
Despite my repeated attempts to reach out for assistance, I have been met with complete silence from Hostfizia.com. This lack of responsiveness has left me in a dire situation, unable to resolve the pressing issues at hand.
Demand for Resolution, Refund, and Compensation:
Given the severity of the issues and the inadequate response from Hostfizia.com, I am making the following demands:
1. Immediate Resolution: I request that Hostfizia.com takes immediate and effective action to resolve the SSL certificate and cPanel access issues without any further delay.
2. Refund: I demand a full refund for the services that I have paid for but have not been able to utilize due to the incompetence and lack of support from Hostfizia.com.
3. Compensation: The disruptions caused by the non-functional SSL certificate and cPanel inaccessibility have had a significant negative impact on my online presence and business operations. I demand fair compensation for the damages incurred, including loss of potential business, time, and efforts spent trying to address the issues.
Enclosed, please find all relevant documentation, including communication records, screenshots illustrating the issues, and any supplementary evidence supporting my case.
I urge the Consumer Complaints Division to intervene promptly to hold Hostfizia.com accountable for their subpar services, lack of responsiveness, and the damages caused to my business. I trust that the division will ensure that my demands for resolution, refund, and compensation are met in a just and timely manner. My invoice is attached
Thank you for your attention to this pressing matter.
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