On Nov 2020, and after I upgraded a server, I decided to change one of my domains there. Hostinger help chat has changed for a while, first helping you first hand and lately giving manuals for you to do it yourself. I understand this process helps you not only to know more about how Hostinger works but to appreciate the job of the IT team.
However, this help turned out to be a living HELL. People you chat to solve the problem change every time you are in a situation. For my example in specific I've talked with more than 10 people and everytime I had to explain what the problem was. Some of them didn't even read the history and suggested the same solutions (manuals) that I used before. This happened to me more than 3 times. To change one domain from one server to another server takes no more than 24 hrs... guess how long it took me to get my site on track?... 20 DAYS (Nov 27th-Jan13th). Guess how much I lost $$$ since I was building a clothing site to give offers during December? Just imagine.
Hostinger costumer service SUCKS big time, people talk to you with so many face icons and in situations like mine it was like they were making fun of you all the time, insulting you and not giving a F-- about your site.
The last time I spoke to them they told me it will take "days" to fix it (this was last Thursday), then on Sunday they told me that it was ready... it wasn't, it was exactly as I left the site before (using manuals). Once I reply to them that they were lying about "doing something" it was fixed within HOURS... So I waited 3 days more so it could get fix in HOURS... that's an insult.
They're horrible people, they don't help you, they just "simulate" they do it. I WILL never rate this service not even with one star... they deserve -5. Was this information helpful? | 
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