House Full International Ltd — Sofa brought from houseful damaged, no service

Address:

Bangalore, Karnataka, 5601012

It is unfortunate that Houseful not trying understand customer concerns.
First and most the product sofa is of bad quality and got damaged withing 9 months of the purchase,
When i tried to reach Houseful customer care, there was no proper response, upon continuous follow-up a technician visited our place and again there was pause from Housefull side for almost for a week.
I did again call to customer care to know the status has gone to deaf ears, after three four time follow-up and marking communications Consumer forum. i git one single reply from Houseful service team for charges of repair the damage as Rs. 1500 and pay in advance.
I agreed to pay, the said charges upon completing the services, by Houseful representative Silvia argued on high tone, thrashing customer concerns, Which is according me unethical unprofessional.
I request Houseful again and again, please repair the damaged goods first and I shall pay the service charges as per the invoice.