House Of Lehengas — they are fraud

Address:	Surat, Gujarat
Website:	www.houseoflehengas.com

I ordered the 4 Kurtis for Rs 1425 dated 30th June and when I received it on 2nd July the material was of very poor quality and also the size was not as they showcased on the site. When I called their Customer service head he accepted of the quality issue and promised for the refund in the Bank account. He also promised me to pay the Return charges of the courier

After strong followup they have not deposited the money to the Bank account rather gave the points and deducted the Rs 150 even after accepting of the poor quality of the p)roduct from their Customer service head Mr. Sharma (on 2nd July and Shivani one of the customer service team on 4th July

Their customer support team is very rude and don't have any business ethics. I advise not to buy anything from this site. Its big fraud. Here with I am sharing the entire thread of the email. Please think twice before doing any purchase from these people

shah malav
Wed, Jul 17, 12:49 PM (1 day ago)
to HOL

Hello Team,

Again I need to mention here that I need money to be credited to the bank account as already discussed with Mr Siddharth Sharma (Customer service Head)

The total money to be deposited is Rs[protected] for the order value and 80 rs for the Courier) . Below is the Bank details for the transfer.

AC Holder Name : Shah Aartiben
AC No :[protected]
Bank Name : ICICI Bank
Address : 42 Haribhakti Soc, Near Chakli circle, OP Road, Vadodara
Branch : ICICI Bank Ltd. - Vadodara Branch
IFSC /NEFT code : ICIC0000003

If any issue call me on [protected]

On Tue, Jul 16, 2019 at 1:08 PM shah malav wrote:
Please kindly let me know when will the refund deposited to the account?

It has been almost a week now.

Thanks,
Malav shah

On Mon, Jul 15, 2019 at 11:05 AM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

Your query is in process.

Regards,
Suresh Jain
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Sat, 13 Jul 2019 at 10:42, shah malav wrote:
Hi,

Please update me the status of the Refund to the Bank for Rs 1505.

Thanks,
Malav Shah

On Fri, Jul 12, 2019 at 11:46 AM shah malav wrote:
Dear Suresh,

The Parcel has reached to the warehouse since last 2 days.

Don't delay any more . Kindly initiate the refund to my Bank account for R 1505.

Thanks,
Malav Shah

On Fri, Jul 12, 2019 at 11:36 AM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

Thank you for sending the parcel back to us, we will initiate the refund as soon as we receive the parcel back to our warehouse in the next 24 hours.

Regards,
Suresh Jain
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Thu, 11 Jul 2019 at 10:51, shah malav wrote:
Hello Kiran,

It was already shared 3 days ago to you people. Herewith I am again sharing it with you. Please find attached.

Kindly deposit the Rs 1505 ASAP and let me know.

Thanks,
Malav Shah

On Wed, Jul 10, 2019 at 2:37 PM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

Kindly send your courier slip image.

Regards,
Kiran Das

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Wed, 10 Jul 2019 at 11:20, shah malav wrote:
Hello Shrikant,

Further to our Telephonic conversation, I have just send the details via SMS.

Please kindly initiate the refund of Rs 1505 ASAP to the shared Bank account.

Thanks,
Malav Shah

On Tue, Jul 9, 2019 at 10:46 AM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

Thank you for sending the parcel back to us, we will initiate the refund as soon as we receive the parcel back to our warehouse in the next 24 hours.

Regards,
Kiran Das
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Mon, 8 Jul 2019 at 14:43, shah malav wrote:
Hi Shivani \ Suresh and Shrikant,

Please find attached is the courier details for the returned materials. (4 Kurtas).

Please credit the Total amount (Rs 1425 + Rs 80) Rs 1505 to the Bank Account as mentioned above.

FYI here with I am again sharing the Bank Details.

AC Holder Name : Shah Aartiben
AC No :[protected]
Bank Name : ICICI Bank
Address : 42 Haribhakti Soc, Near Chakli circle, OP Road, Vadodara
Branch : ICICI Bank Ltd. - Vadodara Branch
IFSC /NEFT code : ICIC0000003

If any issue call me on [protected].

Thanks,
Malav Shah

On Mon, Jul 8, 2019 at 10:55 AM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

We request you to kindly send the parcel back to our address so that we can initiate the refunds to your wallet and we assure you that we will send the best product for you this time. We request you to send your product by self-courier at -
Address - 110, kuberji textile park - 2, near Belgium Square, Delhi Gate, Surat. Pincode- 395002.

Regards,
Suresh Jain
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Sun, 7 Jul 2019 at 09:07, shah malav wrote:
Hi Shivani,

The Product images are already shared with you in my 4th July email. Here with again I am sending you the images and the Invoice copy for your reference.

Thanks,
Malav Shah

On Sat, Jul 6, 2019 at 3:28 PM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

kindly share your product image and packing slip image.

Regards,
Shivani Varma
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Sat, 6 Jul 2019 at 14:38, shah malav wrote:
Dear Shivani,

I just had a word with Mr Siddharth Sharma (Customer service Head).

He has confirmed to refund the order amount (Rs 1425) and the return courier charges both. I will courier this to you on Monday and share the courier charges with you.

Make sure that the full money is credited ASAP.

Feel free to call me if any issues.

Thanks,
Malav Shah
[protected]

On Fri, Jul 5, 2019 at 11:53 AM HOL Team wrote:
Dear Customer,

Greetings from Houseoflehengas.com!!

We apologize that we could not come up to your expectations, kindly share the below-required details,

1) Order Number
2) Clear Images of received product,
3) Image of Courier slip

Note :
1) We will accept the return of the product but a nominal charge of Rs 150 will be deducted from the total amount as order processing charges.
2) The refund for the product will be given as reward points in the Houseoflehengas wallet and that can be used in your next order.
3) The Reward points will be valid for 1 year after issuing in the wallet.
4) For returning the product, the customer needs to send the parcel by self- courier at our address.
5) In case the product is damaged, the Customer Care Team will check and validate the return and refunds.

Regards,
Shivani Varma
Houseoflehengas.com

NOTE:- NEVER SHARE OTP/CARD DETAILS WITH ANYONE.

On Thu, 4 Jul 2019 at 21:16, shah malav wrote:
Hello Sir,

This is with reference to our telephonic talk on the morning for the Invoice No HL285 Dated 02-07-19, Customer Name : Aarti Malav Shah, the Kurtis are not in the size as shown and also the material is not good. The Product is not as per the details shown on the website. Herewith I am attaching the photos for your reference.

As per our discussion, kindly depute someone to collect the Kurtis ASAP and deposit the money (Rs 1425 )to the Bank account as mentioned below.

AC Holder Name : Shah Aartiben
AC No :[protected]
Bank Name : ICICI Bank
Address : 42 Haribhakti Soc, Near Chakli circle, OP Road, Vadodara
Branch : ICICI Bank Ltd. - Vadodara Branch
IFSC /NEFT code : ICIC0000003

A prompt action in this regard is highly appreciated and let me know once you credit the money. If you need any more details, please let me know.