[Resolved]  Housefull.co.in — Did you order from housefull and suffer too ?

Address:

Bangalore, Karnataka

Placed order on <B>13/10/2013</B> for SPECIAL METRO 2D BEDROOM SET, order number <B>34886</B> on housefull.co.in. Cheque was collected on <B>19/10/2013</B> i.e. after 6 days though they promise a 2 day turnaround time. Delivery which was supposed to be within 14 days, i.e. on the 27/10/2013 was later promised for <B>2/11/2013</B> i.e. 14 days from collection of cheque. After repeated calls, delivery of parts was made on 5/11/2013 (learnt then that assembly of parts wouldn't be done the same day) The guy delivering the parts was a rude thug who <B>demanded money</B> for the delivery even though delivery charges had already been paid when ordering. When refused this money he turned from being rude to using expletives. Called the Bangalore operations manager Harsha ([protected]), he was least bothered about the rude behavior of his employee and said that assembly of parts had a turnaround time of 48 hours. After 72 hours, i.e. on <B>8/11/2013</B> the carpenter came to assemble the products. He found <B>two of the planks damaged</B> and had to place a complaint for replacement of the same. Now customer care says the replacement parts will reach at best by the 20/11/2013 (assembly might take longer) Addendum to the above, the customer care numbers listed on the site goes unanswered most of the time and the chat facility responds rarely too. Should a customer really have to <B>wait 40 plus days</B> for his order, would he ever have ordered if he had know he would face this kind of harassment. I regret ordering from this brand that doesnt know how to take care of one simple order. It might be just another small order for them but they should understand that its a "timeline" event for the customer. Writing this long review is so other prospective customers will be able to make an informed decision.