[Resolved]  Housefull — Faulty product delivered beyond date on complete payment and replacement not done after multiple requests

Address:

Bangalore, Karnataka

I had ordered a bedroom set and a dining table online as gift for my wife on 19th Apr, 2014 via order number 45902. It was supposed to be delivered and assembled on or before 2nd May, 2014 but was not done. The carpenter came for assembly on 6th May. He assembled the bedroom set and informed me that dining set has some faults and will be done in next 2 days. A complaint was registered after another two days against the number HDC No.9953/2014/966, and they asked for another 7 days for further updates. And all this has happened despite regular timely follow-ups via e-mails. Added to that the Customer Care is pathetic and the numbers are being rarely attended to.

Now this is a misery for me, as this was supposed to be a birthday gift for my wife, and now I appear to be at their mercy. Would strongly ask for remedy as well as financial compensation for the mental suffering that we suffered at their hand.

Please look into this matter as lot of people are reportedly suffering due to their unprofessional behavior.