[Resolved] Housefull Furniture — Irresponsible service | |
I ordered TV wall unit from Housefull furniture through their website on 27th of Oct 2013. They said that product will be delivered on 10th of Nov 2013. But when I called back to them on 10th of Nov 2013, they said it takes another 8 more days, that is 17th of Nov 2013. And today 16th of Nov, I called back to them and asked the status. I am surprised to hear that it takes another 8 more days. That is 22nd Nov 2013. I called many times to talk with the sales manager and he is not available. Finally I decided to cancel the order and asked them to refund the money back. But they said that it cann't be refund the amount.I hope I have called more than 15 times to[protected] / 9786, but they are very irresponsible. So I am totally frustrated by this worst service from the Housefull Furniture. Invoice No. 0101/3119 dated on 27th Oct 2013. Home Delivery Challen no. 9953/2013/2647. So I need my money back along with interest also phone bill and fine for the irresponsible service. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 12, 2015 Housefull International Furniture Customer Care's response Dear fzs6dx,
I apologize for the inconvenience caused. I hope your issue has been address but in case its not then I would like to request for your order number or contact details so that we can speak and resolve the issue with regards to the product purchased by you
Awaiting your reply and details.
Regards,
Anees Shaikh
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 2 Comments | |
Comments
Customer dont need any excuse. If you are not meeting customer expectation means, close your company immediately do some other business.
Today also I called to your executive, and he said that delivery will take another 10 more days.
What do you think about customer? does he wait for one product which he already paid for that almost one month back and didnt get his product. If it is not possible to deliver the product means, you should inform me while I booked. But you people are not informing customer instead of this, when customer want his product updates, you will put his call on hold for more than half an hour and disconnect without any intimation. I called to your company alomost more than 20 times and spoke with you for more than two hours, and it was the STD call, who will pay for this...
I will claim for this too along with penalty...
Today also I called to your executive, and he said that delivery will take another 10 more days.
What do you think about customer? does he wait for one product which he already paid for that almost one month back and didnt get his product. If it is not possible to deliver the product means, you should inform me while I booked. But you people are not informing customer instead of this, when customer want his product updates, you will put his call on hold for more than half an hour and disconnect without any intimation. I called to your company alomost more than 20 times and spoke with you for more than two hours, and it was the STD call, who will pay for this...
I will claim for this too along with penalty...
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+91 22 6723 9800
+91 22 6723 9786
C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
We at Housefull Furnitures highly regret the inconvenience that has been caused to you. We are now in the process of improving our services and are looking forward to serving you better. We want to resolve your complaint at the earliest and hence we request you to please drop in an email to us at [protected]@housefull.co.in and our team will resolve the issue at the earliest.