Housefull International Furniture — Delivery of ordered product | |||||
I had placed an order with housefull.com on 31/1/2016 vide order no. #HFOD10832. Post that i received a confirmation of the order and a committed delivery date on 11/2/2017. As the same was not delivered on 11/2/2017 i gave a call to their customer care and i was committed a delivery on 14/2/2017 and again the same was not delivered on that date. on 14/2/2017 i again gave a call to their customer care and i was told that maximum i will get the same in 2-3 days of time. On 14th only i also wrote the same to their email ID [protected]@housefull.com and asked for a reply and till date i haven't received the same today on 16/2/2017 i again gave a call to their customer care and i was told that by 25/2/2017 their delivery team will give me call and confirm about delivery date. Time and again their is a complete lack of clarity on the delivery of the product and i feel that i have been fooled in this deal. I further asked the customer care person for any of the below for which he had refused - written mail on commitment date of delivery - cancellation of the order with full refund - own transport from their hub in Mumbai with refund of the charges - discussion with senior Customer care guy kept me on HOLD for some time and then told me he has spoken to his senior and he will call me today by 5-7 pm. Further when i asked about the name of his Senior which he reluctantly gave as Steven and while talking only he cut my call. I have got a call recording of the Chat i had with the customer care representative. Further their call center is always busy whenever you are calling and automatically disconnects you in some time. You need to call atleast 15-20 times for someone to attend a call With whole episode, i feel that Housefull is in no intention of giving me my product and there is total Shoddiness in the entire dealing. Was this information helpful? | |||||
Housefull International Furniture customer support has been notified about the posted complaint. | |||||
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+91 22 6723 9800
+91 22 6723 9786
C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
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