[Resolved] Housefull International Furniture — No proper delivery, pathetic service and No cancellation option | |||
I ordered the item on April 1st (Order Id: 67997). Since I planned to go for a long leave to nativer, I called to customer care and asked them to cancel the order after 2 days. The people behavior so worst and told me it is not at all possible. I informed them I will go legally and got reply like "you do what ever you want". I postponed the delivery and they were ready to deliver on 21st Apr. I asked them to come after 7. The person told like they can deliver only in between 2-5. I postponed to Saturday, 25th Apr. I didn't get any call from their end. I called to customer care and asked. They told they will surely deliver. I called nearly 5 times in each hour gap and got the same reply. After 7 their customer support doesn't even work. I waited till 11 PM. Again today, 26th Apr I called the customer care 2 times. First time they told they will check the status and callback with in 10 mins. I didn't get a call and called them back after 1 hour. They told the same story. They will surely deliver by today. Since this is the kind of service they are providing, I want a full refund and not required their product. Was this information helpful? | |||
Complaint marked as Resolved
Housefull International Furniture customer support has been notified about the posted complaint. Verified Support Jun 11, 2015 Housefull International Furniture Customer Care's response Hii Grinesh Pk
I apologize for the inconvenience caused. I hope your issue has been address but in case its not then I would like to request you to please call us on[protected]/9786 and we will be happy to help you. you can also write us at [protected]@housefull.co.in
Awaiting your reply and details.
Regards,
Anees Shaikh
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2 Comments | |||
Comments
Finally the item got delivered even if I don't want the item. All my other concerns still there.
Reply
Now I am facing one more issue for fitting the same. The customer service people told the time as today 7PM and when I asked the carpenter, he was not at all aware of that; by that time their customer service was closed.
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+91 22 6723 9800
+91 22 6723 9786
C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093