Address: | Mumbai City, Maharashtra |
Order Nos - 56985 & 56987 - HORRIBLE SERVICE - PRODUCT NOT RECEIVED
I had placed my order on the 18th & 19th of Oct 2014, to which I was told to re-order to make my payment online, which was done on the 21st of Oct 2014, I was supposed to receive the products within 7-11 days, however it has been 19 days & I haven't received the goods paid for.
I was promised delivery by Rahul Ingle on the 5th of Nov, then when I called on the 5th, i was informed i will get the delivery for both my products on the 8th or before the 11th of Nov 2014, yesterday on the 9th of Nov, I received a call from your call center, spoke to Rehan & Jaganath, (Report to Akshay Majumdar) who informed me that I will receive the products only by the 16th of Nov 2014. They were absolutely rude & not listening to what I was saying, they kept puttin my call on mute & hold and ignoring what I had to say, I had to scream & keep repeating as they were not bothered to listen.
When I asked them to cancel my request & return my money, they very conveniently hung up without informing. I did not receive a single call after that, however when I initially placed my order I would receive a call couple of times everyday for the payment, which i finally did on the 21st of Oct 2014.
It is very clear that your company will call up & follow up everyday for the money, but will not deliver the products on time. My sister & I have purchased goods from you time & again, however we will NEVER buy a single product from you ever again.
I will make sure I put this up on every social media site that I can think off, I will also lodge a legal complaint against this horrible, disgusting service that I have received & claim for my money back as I want to cancel these orders. And nobody from your department is willing to help with the cancellation. I am forced to pay for a product which I have not received and I'M NOT WILLING TO WAIT ANYMORE.
I want to cancel my order & want my money back in my bank account, I DO NOT WANT A CREDIT NOTE, I WANT MY MONEY BACK!!!
Regards,
Aarti Dabholkar
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