[Resolved] Housemaidforyou.com — registration fee not refunded after dozen of calls to customer care | |||||
I had registered in housemaidforyou.com asking for maid for childcare & house keeping work for half a day. I registered on 1st October 2018 They told us they would be providing the maid within 15 days from the date of registration. we waited for 11 days & then after following up with them many times they told they could not find the maid. So i asked them for refund of my registration fee which they said will initiate & i will be getting refund from 5 to 7 working days. this was on October 12th October. But registration fee was not refunded. I have called them dozen times customer care. Each time they come up with new excuses like server down, have to ask back end team etc etc. There seems to be intention to cheat the customer. This seems to be how the company is making money by fleecing customers money. THIS IS BEST MODE OF BUSINESS. TAKE REGISTRATION MONEY & DON'T PUT ANY EFFORT TO FIND THE MAID. THEN DO NOT REFUND MONEY & KEEP DISTRACTING CUSTOMER TILL HE OR SHE GETS TIRED OF CALLING. THANKS HOUSEMAIDFORYOU.COM FOR ALL YOUR DISHONEST SERVICE. Rakesh B rake.[protected]@gmail.com Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved I have received the refund.
Thanks Team Housemaid for you | |||||
 2 Comments | |||||
Comments
I wish I had checked the reviews before hiring a nanny through this agency. We paid 900 Rs registration fees + 12K hiring fees. The nanny took lot of leaves and she did not turn up after 2 weeks. The agency was not really helpful in finding a replacement. Very disappointing for the amount paid. Best to avoid hiring through this agency.
There was indeed a delay due to a major server crash we faced during the mentioned duration. We sincerely apologize for the delay. I am given to understand from my finance team that the refund is processed about a week back. Request you to close the issue after receipt of the refund amount.
Regards
Team-HMFY