Housing.com — Refund of processing fees

Dear Sir/Mam,
I tried to pay the rent to a customer with my hdfc bank credit worth amount 24500 rs. But it got failed and housing app processed refund of full amount of 24745 rs. I got the refund today but app didn't paid me the processing fee even if the payment hasn't been processed to the person. Kindly check with the files attached and do the needful.

Warm regards,
Dhaval Navadiya
[protected]
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Sep 07, 2021
Updated by Dhaval Navadiya
I called the executive and she says it will not be refunded as it is processing fees
Oct 24, 2021
Updated by Dhaval Navadiya
Whenever we process for the money from credit card they show its application fees, and then they say it's charged by bank
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