Hp — 15-di2001tx Laptop

Vishal Bibra

Website:

www8.hp.com/in/en/home.html

Had purchased a laptop in May-20. Since Oct-Nov, I have been facing issues with the laptop. Earlier the battery backup was more than 4 hrs but lately the backup dropped to 2 hrs. Reinstalled the OS & performed all the steps as mentioned by HP support on Whatsapp. Nothing resolved the issue. Also the laptop used to shut down when in power saver mode.
After complaining on Twitter, HP support engineer visited my place & replaced the battery. But the issue was not resolved. Then he tried replacing the mother board 3 times but the part received every time was faulty. Then I submitted my laptop to their service center. The issue was not resolved, instead the LAN port was broken & anti skid strip was also missing.
Now I can see that they have closed my case & are not responding to my calls. The HP service head has also stopped responding to my mails.
Not sure what to do. Awaiting help from HP. If this forum can support it will really helpful

Was this information helpful?

No (0)

Yes (0)

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Vishal,
I can imagine how frustrating this must be, Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

May 12, 2021

Updated by Vishal Bibra Full Name: Vishal Bibra
Contact Number: [protected]
Alternate Number:[protected]
Email address:[protected]@yahoo.com
Serial Number of the HP unit: CND0031KX9
Product Number of the HP unit: 9GD56PA
HP Case ID (if any): [protected] CRM:[protected]
[protected] CRM:[protected]
[protected] CRM:[protected]

Description of the Issue you are facing, so that I can assist you further.

I had stated facing issues with the laptop since Dec-20. No service was provided at home as earlier mentioned on the warranty. The battery backup had reduced to 2 hours instead of earlier 5 hours. Also when ever the laptop's lid was opened instead of coming out from the sleep mode it used to shutdown. In Jan-21 the engineer visited my residence & replaced the battery mentioning it is battery issue. This did not resolve the issue. Then the engineer said that the motherboard is faulty & tried replacing the mother board 3 times. But all the motherboards that he brought had some or the other issue. Then I handed over the laptop at the service center & they reinstalled windows & said that the issue is resolved. Even when this did not resolve the issue. They changed the mother board. The MB was ok but the issue was not resolved. The engineer said he wanted to carry the laptop to the service center. He kept the same for more than 2 weeks & has reinstalled Windows & handed it over to me. The issue is yet not resolved. Pathetic after sales service from HP. Awaiting for a resolution for past 5 months now. The earlier Grievance number raised has been closed without resolving the issue. If HP cannot resolve the issue I need HP to hand me over a new latest laptop. I have 2 more laptops from HP but have lost my confidence in their service.

I was in discussion with the HP support CRT team name Ashutosh from 26-Apr-21. He said he will keep talking to me on daily basis. Post taking the IDR, I was advised it was an battery issue. The person visited on 07-May-21 changed the battery & tried but the issue still persists. Post which I have not received any call from him. I am not sure about the status. It is clear from past 6 months that it is neither a battery issue nor motherboard issue. I have been requesting HP to hand over a new laptop because of the mental torture that I have gone through for past 6 months.

Awaiting a positive response from your end. I have raised an issue in the National Consumer Helpline # 2703262 & #2585238

Regards
Vishal Bibra
[protected]/[protected]