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Hp — Case is being ignored

My complaint was registered and the team checked it..

Serial no- CND0264BN6

He solved the problem of lagging and not of battery draining and laptop shutdown..
He told me the case will not be closed till the issue is not resolved.
I got call from escalation team, I told them still my issue is not resolved..
I have voice call record of the escalation team and the Techincal team who checked the laptop..
Then also my case is closed even after the issue I am facing yet..
Everyday they make fake promise to resolve it within 2 days but they don't solve it..
Anuj
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