[Resolved] Hp — complaint for laptop issue

CMD SBD Greenenergy

from Gurgaon, Haryana

Address:

Sector 67, Gurgaon, Haryana, 122101

WORST Experience, Complaint no [protected] dted 13th of Aug 2019, LAPTOP HP ENVY Sl. no CND6226WZ9
Amount of Rs 17721 is paid for the replacement of Display on 19th of August 2019. It is two months and the same is yet to be replaced or repaired.We were told that the same will be done with in a period of a week time. after almost 15 days, we were told that this will take more time due to receipt of wrong display. We are regularly calling but no proper response is given. Most of the times calls are not being picked up. Our regular follow up is not getting any proper response.
WE now are forced to take this issue to the concerned authorities and appropriate forum.
Request you to either Refund the value of the laptop as the service of the product is unwarranted for.
Contact persons;_ Amit from HP:- [protected],
Service Centre:- [protected]
Service:- [protected]Warranty status: Manufacturer warranty has expired - See details Serial number: CND6226WZ9 Product number:V5D71PA

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Nov 18, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

HP India Customer Care's response Hey Amit,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case on high priority. You'll be contacted by our support team. I'll continue to track this one for you.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

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