Hp — Damage Laptop Given
I have purchased the product on 03/06/20. My product is under warranty, I just after 20 days of purchase realized that there is overheating issue and my son got burns on his thigh who is just 10 years old. I asked HP and they send an engineer, he was not able to resolve the issue. I request on Twitter and emails that I really saved money to get this laptop for my son for his online classes but HP is least bothered about it. I have requested all senior officials to please help as this laptop can be dangerous for our family. After that, they took the laptop to the service center and when it was returned to me it was damaged and a lot of sounds were coming from the system. I captured a video that how laptop was making sound they ignored my request. After few days I found that Bluetooth is not working properly and the laptop itself turn off and the message pops up that "Your system ran into a problem". My son is using that laptop, I do not have money to purchase a new device for him but the company is not listening to my request and now they have started ignoring my request. Last time, when my laptop was taken to the service center all my purchased licenses has been removed and now they are saying this is my mistake. I asked them that who gave you permission to format my laptop. There could be a possibility that I was using it for my official purpose then you would have cleaned my all files and now they are arguing with me instead of feeling guilty about. I want refund as I do not trust the company any more. I am not sure if my bank details are compromised or not yet. I have more videos which I shared with HP but I can upload here as file size is very large but I have them and can share when needed.
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HP India customer support has been notified about the posted complaint.