[Resolved]  Hp — defective laptop supplied by hp e store

Address:	HP Gurgaon
Website:	store.hp.com

I procured a hp laptop from on line store yesterday and i got defective laptop and without warranty papers. Been writing mail id and calling hp helpline but no one is responding or coming on line. Feeling cheated and harassed by hp.

Details as below

Po ref : [protected]
Invoice no. Gr1ri[protected] dtd 23.06.2020 (Savex technologies pvt. Ltd.)
Product ordered : notebook hp15s-fr1002tu-hp 1nos. + 2 years extended warranty
Sr. No. 5cd0153wr3
Date of receipt : 26.06.2020

Defective laptop received (It has major defects , i have following major issues in laptop)

1. On the laptop palm rest body lhs side it's open and there is a major void (You can see the internals) in which particles etc can enter. See snap enclosed.
2. The laptop fan is making so much noise like an aeroplane engine.
3. The bezel is chipped from the left side. Top.. Earlier issues
4. Email id not corrected
5. 2 years extended warranty bill not received.

I don't know where to cry i am feeling cheated by hp as in addition to the ongoing problems of email and missing additional 2 years warranty papers the laptop piece is defective.

Please advise where to return the laptop and get refund for the amount as i cannot see any resolution as 4 no one is coming on line either in help line nos. [protected] or [protected] or the sales agent sanjana [protected].