Hp — Delay in repair service for printer

Hp — Delay in repair service for printer

P pari kandasamy Feb 15, 2022 Feb 23, 2022 This thread was updated on Feb 23, 2022

I have brought HP Smart Tank 790 in October 2021 for my Xerox shop and it had problem that no ink supply from tank to cartridge and the case id ([protected]) has been created on same day (8th Feb 2022) till now not yet resolved and whenever I called, every time I am getting the response from customer care that the service Engineer will come wait for 24hours. Was this information helpful? No (0) Yes (0)
HP India customer support has been notified about the posted complaint. Feb 17, 2022 Updated by pari kandasamy Till now I am getting the same response from customer care that in 24 hours the issue will be resolve and nothing happening. It is affecting my business now it more than 10days I couldn't do any service to my customers. VERY WORST SERVICE FROM HP INDIA. I believe consumer department will support me to resolve immediately. Feb 23, 2022 Updated by pari kandasamy Till now my issue is not resolved yet. After too much calls to customer care and complaint in this (Consumer Complaint) portal one technician came on last Saturday (19th Feb 2022) without even proper tools and told that need to replace cartridge head since the printer not in use more than 10 days and will come back on Monday or Tuesday to replace. Till now no one came and not responding the calls even also they put blocked my number. VERY WORST SERVICE FROM HP INDIA.
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