Hp — Faulty display, poor quality build, irresponsible service

Address:

Alappuzha, Kerala, 688003

I Purchased an HP laptop in July 2015. (HP 15-r042tx Notebook PC, Product number: K2P15PA, Serial number: CND4330GVF) Within a week, the screen turned blank. I took it back to the seller. They replaced the laptop quoting display issues. Within one month, the screen turned blank again. Again I took it to the seller. They returned it after a week stating that a cable was loose and got it fixed at HP service. But again the screen showed problems. The right hand corner of the laptop went blank. Again, the seller got it serviced at HP. After about 3 months, a brown diffused patch developed on the screen. When I took it to the seller to get it serviced, they told that warranty had expired as per HP records and asked me to take it up directly with HP. I contacted HP, gave all the purchase details and got the warranty issues fixed. Then, I took up this issue with the patch and the service centre has denied service stating that it is a "Customer Induced Damage(CID)" (case:[protected], [protected]). (The fact that I had to follow up with remainder mails, telephone etc several times to know the status of my complaint remains) They shared the HP support site details where the CID were mentioned. I went through the HP support site but could not find a resemblance to any case mentioned in that with my case. I asked the service engineer who visited the site about the probable reasons for the fault. He didn't know, but HP states that the service engineer reported "CID". ie, after purchasing the laptop, I was forced to run from pillar to post to get it working in a space of 4 months. HP had added insult to injury stating that it is a "CID". The top cover of the display is made up of cheap plastic. A slight touch with the finger on the cover creates ripples on the screen. And HP claims it is a "CID". Isn't the laptop meant to be used ? I dont even carry around the laptop. When I took the case at higher levels of HP service, I got a call offering me a 20% discount on the display or extention of warranty by 3 months. I felt this as cheap tactics and the service person told he would call the next day and finalise. There was no follow up and after 3 days, I got a mail from HP stating that "Your case is closed". I went through the warranty document shared by HP (http://support.hp.com/us-en/document/c[protected]. In this, regarding CID, it is stated that "Occasionally there are exceptions. Therefore, you may wish to contact a service agent for additional information. Also, for customers who receive their unit from service with damage, the repair will be set up as an exception". HP has violated even this clause. I feel chetaed by HP. First of all, they have sold a faulty product. Second, the quality of build is very bad. Third, they have put all the blame on the customer. I humbly request you to look into the matter.