Hp — faulty m281fdw printer - horrible customer support

 
1 Review
 lmahesh26 on Jan 9, 2019
I recently purchased a hp color laserjet m281fdw printer in america and brought it to india. The device isn't powering on, and i have been told that the low voltage and high voltage power supply are faulty.

First, when i called the hp service toll-free number, i was intimated that the device was covered under warranty in india. However, when i brought the device to a hp-authorized service center in secunderabad, telangana, i was told after 2 days of back-and-forth that the device was not serviceable.

A product that's under warranty should atleast be servicable at my personal expense, but the response from both the customer support team and the service center has been extremely frustrating.

Complaint Status


[Jan 09, 2019] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, Feb 03, 2019
Hello Mahesh,

I am sorry about the inconvenience you are facing. Can you please email your contact number, email id, unit serial number & previous case number (if any) to hpsupport.in@hp.com so that we can reach out to assist you directly.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support
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    Hp - faulty m281fdw printer - horrible customer support