[Resolved]  Hp — faulty m281fdw printer - horrible customer support

Address:500040
Website:www8.hp.com/in/en/home.html

I recently purchased a hp color laserjet m281fdw printer in america and brought it to india. The device isn't powering on, and i have been told that the low voltage and high voltage power supply are faulty.

First, when i called the hp service toll-free number, i was intimated that the device was covered under warranty in india. However, when i brought the device to a hp-authorized service center in secunderabad, telangana, i was told after 2 days of back-and-forth that the device was not serviceable.

A product that's under warranty should atleast be servicable at my personal expense, but the response from both the customer support team and the service center has been extremely frustrating.
Was this information helpful?
No (0)
Yes (0)
Mar 7, 2019
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2019
HP India Customer Care's response
Hello Mahesh,

I am sorry about the inconvenience you are facing. Can you please email your contact number, email id, unit serial number & previous case number (if any) to hpsupport.[protected]@hp.com so that we can reach out to assist you directly.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information