Hp — faulty m281fdw printer - horrible customer support
Lmlmahesh26 on Jan 9, 2019
I recently purchased a hp color laserjet m281fdw printer in america and brought it to india. The device isn't powering on, and i have been told that the low voltage and high voltage power supply are faulty.
First, when i called the hp service toll-free number, i was intimated that the device was covered under warranty in india. However, when i brought the device to a hp-authorized service center in secunderabad, telangana, i was told after 2 days of back-and-forth that the device was not serviceable.
A product that's under warranty should atleast be servicable at my personal expense, but the response from both the customer support team and the service center has been extremely frustrating.
[Jan 09, 2019] HP India customer support has been notified about the posted complaint.
Verified SupportHP India Customer Care's response, Feb 03, 2019
I am sorry about the inconvenience you are facing. Can you please email your contact number, email id, unit serial number & previous case number (if any) to email@example.com so that we can reach out to assist you directly.
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.
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