Hp Gas — Cheating in fuel volume

Address: Vyjanthi Services, HPCL, Thumkunta, Shamerpet, Medchal district, Telangana

Dear Sir/Madam,
On 19th March 2024 at 17:02:30 hours, I filled diesel in my Renault Lodgy vehicle using auto stop mode.
My vehicle was showing reserve and hence stopped for filling diesel while coming home.
To my surprise the machine read 52.41 litres, and he charged Rs 5, 012. I told them the vehicle has a total capacity of 50 litres only; it had fuel in reserve, and in auto stop it will stop earlier at 75-80 per cent of full tank capacity. Hence, it can't be more than 50 litres.
I felt cheated, and when I asked to see the overall consumption from his monitoring terminal at this time of filling, he said it was not working, but he said he would call a mechanic and syphon out the fuel from my vehicle and show me. Leaving with no option, I have paid and left the place.
I had wasted a lot of time at the petrol bunk, stressed and helpless, and luckily I had extra money to pay for it. I had been filling up at this petrol pump for many years, and now I realise that I had been cheated for years here.
I request a technical inspection of this petrol pump and suitable action for cheating customers. I had to be paid back for the cheated amount atleast for this time cheating.

With regards,
Mrs M. Priyadharsini,
[protected]@gmail.com