[Resolved]  Hp Gas — Gas Stove Repair Charges

Address:

Thane, Maharashtra

Recently, I had some problem on right knob of my Prestige Gas Stove (2 Burner) . As it was out of warranty, I have informed by HP Ashirwad distributor @ Thane (W). Without any delay the repair man with HPCL uniform came. After checking, he advised us to replace the valves as gas was leaking. Considering the safety of my family, I immediately asked him to replace and charged Rs.565/- and gave me a bill of Ashirwad Distributor. Out of this Rs.565 he has charged Rs.360 for changing Gas Cock i.e. Rs.180 per number.It took only 15 minutes to complete the work of such replacement. He took out this 2 Valves or Gas Cock from a plastic packet with no Brand. Seems to be some unbranded local product. I have written immediatly to HPCL web portal. A person from my Distributor contacted me and ask whether I have complained against them. I explained, it is not a complaint but as a consumer I want to know whether cost of such Gas Cock is Rs.180 each as I felt that this parts is highly overpriced. The Ashirwad fellow told that he can show me the chart (which never was shown to me). Again, HPCL people wrote that for rate I have to check with Distributor. This is purely an engineering part and crucial from safety point of view of every gas stove. But it seems that HPCL is ignorant on this issue and neither controlling this spare parts issues nor its price or even quality. I wrote to HPCL and suggested to look into the matter seriously and supply of such important spares to distributors @ affordable rates which is important from safety point of view. I am waiting for HPCL response on this.