Hp — HP cheating its customers [protected]

Address:	Mumbai City, Maharashtra, 400012
Website:	mumbai

I bought a HP laptop 2 months back and since then i have made hell lot of calls to HP to highlight my issue of brightness function not working on my laptop. I registered multiple complaints through mail for which i received many case id's. One out of them is [protected].
HP is not at all bothered to resolve the issue as they are busy giving me stupid advises asking me to update the drives, bios setting, and then when nothing worked they asked me to uninstall and install the OS on my laptop assuring me that after the re-installation of OS the brightness will not be there.
It was a headache re-installing the OS but still i managed to get it done from an IT guy, to my shock there was no change at all after i re-installed the OS. I have sent many emails to HP after this but they seem to be more stupid than i assumed them to be. They have not replied to my single email and nor are they bothered to call me. Also when i check the warranty on HP website, it says the product is out of warranty when i contacted HP, they are giving stupid excuses saying they need the bill copy and such other stuff.
I have approached the consumer court for the same and have been advised to draft a case file which will soon be submitted to the consumer forum for not showing interest in resolving my query.