[Resolved]  Hp — HP Laptop Original Battery exchange under warranty - no help-battery provided by HP

Address:	Mumbai City, Maharashtra, 401202
Website:	support.hp.com/in-en/contact-hp, www8.hp.com/in/en/contact-hp/phone-assist.html

My HP Notebook Original battery is damaged, confirmed by dealer and HP Service center (this battery is different from the one received with laptop purchase.) I have been following up with HP Service Center(iQOR Global Services, Goregaon-East, Mumbai), HP Support team via mails and calls(spoke to Avijit, Varsha, Pratik, some supervisor), visits from July 2016 for the same. As per the box/carton and supporting documents the warranty stated is '3 years' and my exchange of HP battery under warranty is valid until Oct 2017. On multiple follow ups, teams are not responding. they close the case ID without informing, n now on further following up I'm told 'by mistake' its printed 3 years instead of 1 year. Due to some goof-up from HP's end, I as a customer shouldn't suffer. I now want to claim a new HP original battery as per the relevant documents shared by me with the HP support team, as 3 years warranty is clearly mentioned.
The HP Support team is not connecting me to their supervisors/managers, to have my issue raised. They aren't helping me with the new (valid) HP laptop battery under exchange, neither are they working on it, as they do not want this issue to be escalated and they close the case ID internally without informing me. It is notices that executives/technicians also disconnect phone calls while discussion is still on and make false promises that they would get back regarding the issue later and the same is never done. It is causing inconvenience to a great extent.
I now expect some positive response, as I am nowhere at fault. And the issue is of concern to me.
I am enclosing relevant documents (9) with this complaint.
Request your help in this matter.

P.S : New case ID details:
request is being worked on under Case ID number [protected].
STATUS: CASE IS GENERATED AND IN PROGRESS
Product description: HP Pavilion dv6-6b00tu Entertainment Notebook PC
Product number: A3E15PA
Serial number: 2CE1411GXX
Problem description: IN/NCD/NSR/HP Pavilion dv6-6b00TU NB PC ALL/win/Bttry issue

Old case ID details, for which I have been incessantly following up for a month : [protected] (which is apparently closed, says the team).
If the team would really start reading mails and help out, it would be highly appreciated.