[Resolved] Hp — Hp printer deskjet2131 | |||
Bought a new hp printer (Deskjet-2131) on 7th aug'16. Installed it on 19th aug'16. The colour cartridge which was sealed packed is damaged. Customer care asked me to take a print of printer maintenance report which proves that i have not used the printer at all and that the colour cartridge was damaged. The customer executive told me to go to the service centre which is 40kms away from my place. I requested for a doorstep delivery of the replacement of the cartridge but they simply refused. So either i spend more money to courier it or travel 40kms to get it sorted out. I am entitled to a new colour and a black and white cartridge with the printer then why is the hp company harassing me. This is not even a service related issue which comes after usage... I have not even used the printer. My money completely wasted or else i spend more money to resolve this issue. Customer care refuses to give any other solution. Was this information helpful? | |||
Sep 29, 2016 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Aug 26, 2016 HP India Customer Care's response Hi poojamitra, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and unit serial number, and the issue in detail to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support. | |||
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