Hp — I was sold a broken laptop by HP

Address:	1149/5 Mohan Meakin Society, Sector 5 Vasundhara
Website:	www.hp.com/in-en/home.html

It's been six days since I requested the HP customer team. I placed an order for a new HP laptop on 4th June and it was delivered on 7th June. The battery wasn't charging from its initial state, and the laptop and HP site showed that it needs replacement. I bought a laptop and it was already broken. rather than assisting me on its priority and replacing my laptop with the new unit, the concerned person is saying that they are not getting the approval for replacement but can change my battery. I don't want my battery to change. I want my unit to be replaced. I want a new unit and if that's too much inconvenience, m I would like my money back. Dell definitely will provide better service than this. I did not expect this kind of experience and service from HP.

HP Case Number: [protected] CRM:[protected]
Phone: [protected]