[Resolved] HP India — About windows 8 operating system | |||||
Dear sir, I, Ravi, have complained a case for my newly brought hp laptop which was with windows 8. The windows was crashed/ most probably deleted and the Case Id- [protected]. This laptop is within 3months of purchase. so, They told that they will come repair but till now nobody is responding to the call. I talked to customer service and they gave me a number to contact. But when I told my case Id they kept the phone on hold for a long time and didn't respond at all. I, need to talk to higher authority with your so much arrogant and worst support service. If the system is within the warranty period they why are hesitating to solve the problem. Before this case, I have some problem in dell pc but they repaired within a day. But I have a question why your authority is not responding. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Before this, in our lab we have another Hp workstation and in that machine there was a problem with mother board, but the engineer came and told to replace the power adaptor and it remain for 15 days. we tried to call the service centre but they received the call and put that call on hold for 30minutes, so we are forced to end the call. The dealing with Hp service centre is a worst thing.
Reply
Hi Ravi,
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and we will have the appropriate person contact you on a priority basis.
I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and we will have the appropriate person contact you on a priority basis.
I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
4974
Pending
0
Resolved
1860
View all 4974 HP India reviews & complaints
+91 80 2612 9000
+91 12 4234 6992
24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
View all HP India contact information