HP India — Acing the same error

Journeyclick Gurgaon

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 20 May 2017 13:59
To: '[protected]@hp.com'
Cc: 'in.[protected]@hp.com'
Subject: RE: facing the same error

Hi

We are facing the same error of the blue screen after every 10-12 days leading the the computer restarting. This is the third time I'm facing this issue and you had closed the request after your engineer visited. But he was not a trained person and could not solve my issue that is why It has relapsed. We have been facing this error since so long please help us solve it. Your mail is attached herewith.

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HP India customer support has been notified about the posted complaint.

Jul 04, 2017

Updated by Journeyclick Gurgaon Hi

Why have I received the mail regarding case closure when my problem is not solved.(mail attached) I am so disappointed with your services. My system keeps hanging at least 5 times a day and your services are so slow. Please take some action urgently!

Jul 04, 2017

Updated by Journeyclick Gurgaon From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 25 April 2017 20:20
To: '[protected]@hp.com'
Cc: 'in.[protected]@hp.com'
Subject: RE: <CASE:[protected]>

Hi
Please arrange a visit from your engineer regarding the following case. There is a blue screen also occuring very frequently. The image of the same is attached.

Sanjay Arora
[protected]

Jul 04, 2017

Updated by Journeyclick Gurgaon From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 17 March 2017 13:22
To: '[protected]@hp.com'
Subject: RE: <CASE:[protected]>

Hello

I just got a call from your representative, saying that the engineer will visit today, but I a, going out of india, please arrange a visit after 28th March.

Sanjay Arora
[protected]

Jul 04, 2017

Updated by Journeyclick Gurgaon -----Original Message-----
From: HPSupport_Global [mailto:[protected]@g9u1421c.houston.hp.com]
Sent: 16 March 2017 13:18
To: [protected]@alkatravels.com
Subject: <CASE:[protected]>

Dear Mr. Arora,

Thank you for your continued patronage towards HP!

Being a valued customer, we assure you of our timely assistance in taking care of the issue with your HP ENVY Notebook 13-d052TU ALL.

Based on our telephonic interaction we had earlier today, please find the case details below.

Issue Reported : poor battery backup
Case Number : [protected]
Serial Number : CND6315H4W
Address Details : C1033 1st floor sushant lok 1, ,
Gurgoan, HR, 122002

This case has been assigned to our authorized HP service center.Our service engineer will contact you at the earliest to schedule the onsite service arrangement basis your availability.

“In case of any feedback, suggestion or escalation, please refer the below link and write on the given mail ID”
http://h41112.www4.hp.com/pdf/CSS_Escalation_Matrix_V1.pdf

To check the status of this case, dial[protected] or STD code +30306363. Please select option 1 and proceed further choosing the appropriate language followed by option 2 for the status update.

Alternatively, for technical support you could also contact us through Chat Support using the link:http://h22207.www2.hp.com/in-en/contact-hp

Once again, thank you for contacting HP

Regards,

Abira
HP Trusted Advisor
INDIA Consumer Support – Personal System HP Customer Support

Jul 04, 2017

Updated by Journeyclick Gurgaon From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 10 June 2017 09:44
To: '[protected]@hpe.com'
Subject: RE: facing the same error

The problems are increasing, The blue screen keeps coming, the laptop is heating up and it keeps hanging. I was told that the engineer would visit but I didn’t receive any visit. Not even a call. I had a good image of the HP after sales services but I'm so disappointed. Please rectify this problem and get back to me.

Sanjay Arora
[protected]

Jul 04, 2017

Updated by Journeyclick Gurgaon From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 10 June 2017 09:43
To: [protected]@hpe.com
Subject: facing the same error

Hi
We were told that the engineer would visit on Monday, but till now no one has come. Please revert back as soon as possible.
Sanjay Arora
[protected]