HP India — Battery Issue

Hello Hp I am writing this as an old Hp customer but this time I am really disappointed with the issue I am facing.
I am trying to solve the issue since months but all the workers at the Hp department give me more problems than solutions...I am a customer not a staff on your company...They say me to do this and that for a numerous amount of time but with no Good results ...
I am saying this I have recorded all the conversations of how lame and how ineeficently Hp deals with its customers...I am being forced to take some legal actions against it...If soon my problem is not resolved ...
Thank you