HP India — Battery Replacement

Address:

HP World Najrul Sarani,Fitjee Building, City Centre, Durgapur-713216

I have a HP pavilion Laptop 14-celxxx, product no. 5FW09PA#ACJ. I replaced my laptop battery on 12 Feb, 2023 from HP World, Durgapur. Then I came back office (Bangalore) and after 2 months the battery got damaged. So I went to HP centre, Bangalore and they said its a battery issue and they won't be able to replace it because there is no serial no in my invoice received from the Durgapur HP World. I called service centre in Durgapur and they informed me that due to some vendor issue only their centre will replace the battery within warranty period. Now I am in Bangalore and can't take leave and go to Durgapur just to replace the battery. I told them to extend my warranty as I will come to Durgapur in the month of September or October however they are not ready to extend my warranty. When I told them that this is not my mistake then they talked rudely on phone and put the phone by saying if you want to replace it you have to come to our store only or courier the battery in which they are not responsible for battery is misplaced or damaged. We are taking the company products as we can use the warranty anywhere in India, not just to the same store from where we purchased.