HP India — bios lock

Case id-[protected]
Product s/n - 5cd6187493
Dear sir,
This is to inform you that i forget my bios password of my hp laptop. My laptop is in warranty period. I called hp call centre and they told me to go hp service centre... Engineer removes the cmos battery... And after some time they told me to replace the motherboard for resetting the bios password for which i have to pay money. I asked them that this is software issue not hardware so it is not better solution for this problem. They reply me that we have no software engineer for solving this problem and for resetting bios password you have to change motherboard of laptop.

As we know hp bios chip is programmed from hp company not from other. There must be solution for resetting bios password. There must be backdoor for solving this issue. As bios is a software issue not a hardware. For software issue they told me to change motherboard as my laptop motherboard is in working conditions so this is not a better solution of this problem. Reprogramming bios is one of the methods for resetting bios lock.

So i would like to suggest hp company to
Keep at least one software engineer in all hp service centre so that customer get instant solution regarding software issues.

My product s/n is 5cd6187493.
Model= hp au003tx

My laptop is in warranty period but also they told me to pay money for changing of motherboard.

Lastly i would like you to request you to solve this problem. If they change motherboard for resetting bios lock then this must be done for free of cost as my laptop is in warranty condition.

Thank you,
Dhiraj singh