[Resolved] HP India — b&o hp claim status

kruthi1305

from Patna, Bihar

Address:

Hyderabad, Andhra Pradesh, 500087

We purchased b&o headphone in an offer and made payment for the same in august, 2019. It was promised that the headphones will be delivered to my provided address within 45-60 days. However, it's been more than 5 months but headphone has not been delivered yet.

We have followed it up multiple times and every time i am given an assurance that the headphone will be delivered within 15 days. However, there is no progress yet.

We trust this is not the way hp wishes to conduct the business with the customers.
Claim : want893224wa

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Jan 4, 2020

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HP India Customer Care's response Hello Kruthi,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

I've forwarded them to the team concerned they will connect with you asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

Jan 04, 2020

Updated by kruthi1305 I would like to thank you for hp team for volunteering and reply. Indeed, we have received the product. Thank you for your cooperation