Hi, we have purchased a laptop of HP in the month of october 21 from vijay sales delhi, it was a display piece so we got am additional Rs 1000/- discount on a 70+k machine, we were told this is brand new, when we came home and tried to activate the antivirus, it promped that it is already expired, it means someone had used the machine previously, or a possibility that some one activated it while on display, our doubt got confirmed when I tried to register my notebook online amd it showed me warrantee left for 9-10 months... Now it is confirmed that the sold me a used laptop, I contacted HP and they changed the warrantee as per the vijay sales receipt., now after 3 months o[censored]se the laptop shuts down automatically at 38% batter or 80% battery and gives an error that battery critical amd does not start again unless we plug in the charger, now I am behind HP since 23 Jan22 to help me, even wrote an email but they said some one will get back to me on call, meantime their bot is talking to me and I am also happy to talk to an AI bot, the bot comes with new names eveytime amd tells me to follow a long procedure which I follow but the issue is not solved, can anyone from HP will send someone to my place with a new battery to replace as I was told one year warrantee onsite. Amit Gogia Was this information helpful? | 
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