HP India — Broke the laptop's part and refuse to do the service

Address:	Hyderabad, Andhra Pradesh, 500088
Website:	HP.com

I have purchased a laptop from US . and after 2 months only the HDD got corrupted . I took that to HP India Service Center . They told me that they will replace it . And after some days they told there was some motherboard issue. After having some conversation with the technical guy, i want to inform you that when i gave the laptop to the service center, it was switching on and was having problem in booting up as the hard disk was corrupted. To which the service center guy checked my laptop and ensured that the hard disk was corrupted and they would replace the hard disk and made the job sheet. Today i had a talk with the service center guy and he said that they replaced the hard disk and were installing windows and while installing drivers the mother board got corrupted and now the laptop is not switching on.

And now they are telling that the mother board for my laptop is not available in India and i have to ship the laptop to US to get it repaired ( Mother board replace). The in and out shipping is going to cost me more than 15k.

The worst service I have ever got and have never expected this type of service from HP . Even if its their fault they wanted to put it on me and make me to do all the expense . How ridiculous!!! I recommend everyone never go for HP product . No quality, No service .

As the motherboard problem was caused due to service center so should be responsibility of "HP" to take care of it as it has "Global Limited Warranty".