[Resolved] HP India — Broken Hinges on HP Laptop

ShankShree

from Jabalpur, Madhya Pradesh

Address:	600024
Website:	store.hp.com/us/en/cat/Laptops

I bought HP laptop for over 50, 000 and spent anther 7, 500 on extended warranty. I had to pay Rs. 20, 000 for an accidental damage because they refused to cover it under the warranty.
Subsequently the hinge broke and therefore the whole screen went blank. This is a common problem in HP laptops. I want my laptop to be repaired under the warranty.

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Mar 5, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.