[Resolved] HP India — case number: [protected] product description: hp deskjet ink advantage 3776 all-in-one printer product number: t8w39b serial number: cn6ba2d3zn

 
2 Reviews
Mumbai, Maharashtra, India
 airshad727 on Jul 25, 2018
Hi,
My product being in warranty and still not working and neither the help desk nor the engineers are of any help. Please change the product asap.
Hi,
Firstly please resolve my issues it has been more than 10 days that the complain remains unsolved. It's really shocking to know that the engineers you all send drop the parts so many times on the floor as the guy did while attending to my printer 3776 model number and after that he saying that the printer part is damage from inside it's really sad to have these kind of people working as the product is under warranty would like hp to take necessary steps either to replace or attend to the complain asap.
Please escalate this to top management so thst they can be aware of things rather than thinking all is going fine with the company.

I want someone to take action on this asap.
Complaint marked as Resolved Sep 3, 2018

Complaint Status


[Jul 26, 2018] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, Aug 01, 2018
Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.
 
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.
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My product being in warranty and still not working and neither the help desk nor the engineers are of any help. Please change the product asap.
Hi,
Firstly please resolve my issues it has been more than 10 days that the complain remains unsolved. It's really shocking to know that the engineers you all send drop the parts so many times on the floor as the guy did while attending to my printer 3776 model number and after that he saying that the printer part is damage from inside it's really sad to have these kind of people working as the product is under warranty would like hp to take necessary steps either to replace or attend to the complain asap.
Please escalate this to top management so thst they can be aware of things rather than thinking all is going fine with the company.

I want someone to take action on this asap.


Complaint Status
[Jul 26, 2018]
HP India customer support has been notified about the posted complaint.
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    HP India - case number: 5017136944 product description: hp deskjet ink advantage 3776 all-in-one printer product number: t8w39b serial number: cn6ba2d3zn