HP India — cd drive issue

Address:

Ghaziabad, Uttar Pradesh

Sir, Product description: HP Pavilion g6-2132tx Notebook PC Product number: B9K61PA Serial number: 5CD23124BG Problem description: odd drive issue I am one of billion users of hp products, being a part of billion users I think doesn’t affect you that is why it is only me who had to face the so many problems. These issues which I have faced in few years has actually changed my thinking to that I did a blunder mistake of buying hp product on 27/09/12. The main reason is that I bought it for using it not for just keeping it at your service centres. These are some CASE ID # from the past that I could regain from my database that was issued from your end. Date: Wed, 05 Jun 2013 11:47:11 Subject: (ADV) Case ID # [protected]: Confirmation of your request Date: Sat, 03 May 2014 09:24:00 Subject: (ADV) Case ID # [protected]: Confirmation of your request Date: Mon, 15 Sep 2014 11:10:27 Subject: (ADV) Case ID # [protected]: Confirmation of your request Date: Tue, 06 Jan 2015 06:04:25 Subject: (ADV) Case ID # [protected]: Confirmation of your request Date: Tue, 13 Jan 2015 12:26:33 Subject: (ADV) Case ID # [protected]: Confirmation of your request Before this there were some more cases were there but I could not regain the case ideas because they were not provided to me through emails. Few months before there was an issue with miss-match serial no. of my device/machine. On which from your side it was said that fault is yours and I accepted that yes my only fault is that I bought hp product. After conversation with the higher authorities it was somehow the problem was solved, after which I thought may be my thinking was wrong but it did not last for the long as a new issue has been arises with my machine of cd-drive not working properly. I went to the service centre raised a complaint for the problem the case ID provided was Case ID # [protected] on Tue, 14 Apr 2015. While i submitted my machine on 14/04/15 i don’t even understand the reason for the delay of making the complaint online. Now I received a call from the service centre and says me to me the drive cannot not me replaced as it is broken. Sir being a part of such a big organisation can your person sitting at the service centre accept a broken part to be replaced under warranty? And if it was broken a few days before this complaint a surety was provided by this service centre only that the machine is genuine and is not broken then was only the serial no. Miss-match problem solved (the surety mail would defiantly be in your records). I want to ask you another simple question why it is only happening with my machine why all the issues are with my case id If the drive was broken then why did the person who checked it accepted it to be replaced, I have strong feeling that this error has been generated at the end of the service centre. When the error is at your end why I have to pay for it? Sir I want a reply from your side as soon as possible when all the answers to my question as on your reply my next step would be based as if you can’t help me I would not be left with any other option then knocking the doors of the consumer form and that would surely lead to a legal action In the end I want to say that if you still think it is my fault or I have to pay the bills for repairing my machine then, you will also help in proving me right that yes it is my fault that i bought an hp product. Thank you Yours sincerely Jatin popli