[Resolved] HP India — Change of mouse

Guliani

from Delhi, Delhi

Address:

New Delhi, Delhi, 110002

The mouse of my computer is not working properly for the last many days. I had called up the computer engineer who had informed me that the mouse is not functioning hence, it has to be replaced. He had lodged the complaint to customer care office at 30306363 on 8th July 2016, having complaint no. [protected]. He was informed by the customer care that it would be changed within two days. After completing three days, he received the call from the customer care that it would take two more days as the part is not available. One week has been passed but the mouse has not been changed. I am facing a lot of problems while working on computer due to non functioning of the mouse.. I was given the assurance by the HP engineer that the engineer would come after an hour, and he would install the new mouse on the same day i.e. 15 July 2016. But nothing has been done so far.

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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Comments

Atish soni

from Delhi, Delhi

HP Laserjet Pro MFP M226DN Gear problem. making sound.

Western Digital Customer Care

Hi Guliani,

I am glad to help you out.Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if a device has a yellow exclamation mark or red X next to it, this is an indicator of hardware or software issues. To locate the touchpad in Device Manager, follow the steps below.
1) Navigate to the Start Screen or press the Windows Key and type device manager, then press Enter.

2) Under Your PC, double-click Mice and other pointing devices.

3) Locate your touch pad and right-click the icon and select Update Driver
Software...

4) Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).
Tip: Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable and test the touchpad. If it is already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting "reboots" and fixes the touchpad.

Hope it helps