[Resolved] HP India — Charged for Recovery & never got delivered

prashant bhadouria

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	www8.hp.com/in

My Laptops harddisk crashed, HP replaced it WITHOUT THE OPERATING SYSTEM. On asking the recovery I was told to get the recovery via post & bear the delivery charges, I didnt understood why would I have to pay as the hard disk crashed & it was not my fault, they told if you order within 03 months of your purchase then it would be free, which I was never informed nor va the dealer nor via HP, HP had my contact details still.

Even After 18 days of placing the order I did not receive any communication of whereabouts of the recovery.

On contacting the Sales department i was treated rudely & was told to contact online department, which I never got through to & again on contacting the sales department, I had to narrate my full problem for like the nth time, the executive very conveniently transferred my call to the online department knowing it has been closed for the day.

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Dec 13, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

HP India Customer Care's response Hi Prashant, Thank you for choosing HP and addressing your concern to us. I sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thank you.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.