HP India — defect in laptop

Address:

Bangalore, Karnataka

I rubal gupta purchased a new laptop (Hp notebook -15-bs576tx) from hp online store. I called to customer care and one guy helped me to buy the laptop. His name is ayush saini and he cheated with me. He has given defected to me. So i have three query related this thing.

1- at the time of buying the laptop, ayush confirmed me that this laptop has support for ubuntu and we can install the ubuntu. He took one day to confirm for this and i dont know what confirmed. He confirmed that the we can install the ubuntu easily in this model now i am not able to install the ubuntu in laptop. I checked on service centre and he told that we can not install ubuntu in the laptop and now even we can not install windows7, windows8, windows8.1 and only windows10 can install in the laptop. Windows 10 is not suitable for me. I need ubuntu for my work so he cheated with me.

2 - at the time of buying the laptop, i select emi option (No emi cost). I used hdfc card. Now i am checking that my statment has full one time payment and i talk with hdfc customer care and he told that hp has not tell anything about emi so please help me for this, i am able to pay in one time and also for this he cheated with me.

3 - i select also 2 year extended warranty, one link i had provided from ayush and i selec this link after that i did payment. I dont have any proof for extended warranty and i called to ayush, he told me that you will got the email for warranty in 15 days and till now i did not get any mail. I have bought the laptop 2 months back also for smae he cheated with me

And now i call then he does not attned the call. He is a fraud guy.
Hp is known for its product and even after sale services bt both is becoming worst. I dont recommend to purchase the product of hp go for any other brand other than this just fed with this laptop biggest mistake to purchase the laptop of hp.

And i have raised the ticket and my case number.
Case number : [protected]

Please help me for this and resolve my query as soon as possible.

Regards,
Rubal