HP India — defective laptop delivered

Address:

122002

Bought new laptop almost a week back. It is taking 15- 20 minutes for startup and post that working terribly slow, gradually hangs so badly and screen goes blank for another 20 minutes... Then need to shut it down using power button, and the vicious circle continues.. I tried contacting customer care number, but no response. Even the shop from where i bought this is not providing any support and asking to visit service centre and i don’t think so sending it to service centre will make sense as they might provide the short term solution for this but i believe this is defected piece and i have never used such slow computer or laptop ever. This is even worst than p4. The problem is persistent from day one. Initially i was being told that because of system updates it is taking time but i couldn’t see any progress in working, rather turning more slow day by day.

Kindly request you to please replace this defected laptop with the working laptop.