HP India — Defective laptop received

I ordered a hp 15s laptop from flipkart on 9/08/2020. unfortunately the laptop i received is defective. (touchpad left and right buttons not working). i contacted their customer service and opened a ticket.

(Ticket 1e8132bc-4525-4f[protected]bf8a9ce1fc )

i had to spent almost 2hrs doing what i was asked for and nothing helped. later the customer executive i was chatting with escalated the issue to another officer and he (who goes by the name FULCHAND) refused to respond. i have no idea what am supposed to do know. i dont want to take my new laptop (which was defective on arrival) to service centre and repair it, i either want a replacement or refund.

Flipkart order no : OD1193647

Laptop Serial number: CND0276RX1