[Resolved]  HP India — defective material cas-654425-q3r3s8 not taken back and refunded

Address:

New Delhi, Delhi, 110001

On tue, 3 sep 2019 at 15:31, pk ravindra nathan wrote:

Dear vishal,

I would appreciate if hp online customer care can apply some common sense before making these kinds of replies.

I booked this adapter early in the morning after seeing same day delivery. After making repeated arguments with your customer care somehow managed to get delivery on third day (Instead of same day. I didn’t order a rocket. I could have brought this adaptor easily from the local market).

I am not a magician to predict that my computer will not charge with this adaptor, or it is defective without opening the seal.

As per your support information replacement requires 14 days. Same day delivery took place after three days. Naturally anybody can predict 14 day replacement will require minimum 45 days. So, i brought a substitute from the local market.

Am i expected not to use my computer and wait for your replacement indefinitely?

Please send your delivery person to collect back the defective adapter given to me and refund my money without any dely. Otherwise i reserve the right to take up this matter with all available social medias and complaint forums giving wide publicity for the third rate services and pick pocketing attitude of hp online store.

Please be noted that any literate person can check the reference number on the bill with the product retuned by me.

Thanks & regards
Ravindranathan