HP India — delay in refund in money

Address:

Jhansi, Uttar Pradesh, 284128

Delay in refund balance expiry date is near

I have bought a new laptop of hp with which i got offer that if i buy a 1000 gift voucher in which i got 3000 hpmoney on hpshopping.in but i purchased a headphone with that 3000 hpmoney but my product cancelled without informing me and now its been 4 months and neither i got refund nor my product all time they is only tell me to wait now i want my product or my money back with concensation i have also attached some screenshots also
My order no. = 936525
Order date is = 10 aug 2017
Please help its very urgent