[Resolved] HP India — delay in replacing display panel of hp pavilion notebook

VishalSehgal

from Bengaluru, Karnataka

Address:

560037

I have hp pavilion notebook 14-al176tx which is covered with adp (Hp care pack serial number xvd3b56qsc97). It's display panel got damaged in an accident last month and i raised a ticket (Ticket # [protected]) with hp on 19th july 2017. Since then 3 engineers have visited my place who have come with incompatible display panels and tried to replace the part. It has been a week since the last engineer visited and still there is no sign of the correct part reaching my home. I have not been able to work on my laptop for almost a month now. Service delayed is service denied. Please help!

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Sep 24, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2017

HP India Customer Care's response Hi,

Thank you for choosing HP and addressing your concern to us. I sincerely regret the inconvenience caused to you. I have escalated your case and a responsible personnel will contact you on priority basis. Thank you.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.