[Resolved] HP India — delay in service

Trupti Jadhav

from Mumbai, Maharashtra

Address:

400709

Case number [protected].
Product description: hp pavilion 15-au006tx
Product number: w6t19pa
Serial number: 5cd62419zf
Case subject: in/nbd/hp pavilion notebook 15-au006tx all/kbd issue-win-10
I have submitted my laptop on 18th aug 2017 in vashi service center for keypad replacement under name trupti jadhav. Still hp is sending me delay messages that the part is not available. I have suffer because you don't have parts for specific laptop. And the service center people are so irresponsible. So unhappy with your service hp. It is almost 15 days i have not received my laptop. This is so unprofessional.

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Sep 2, 2017

Complaint marked as Resolved

I just received my laptop from the service center. and i also got a call from head office and reply on my complaint.The issue is solved and i like to take my complaint back. hope it won't happen again.

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

HP India Customer Care's response Hello Trupti,

Greetings of the day!!

Please be informed that I have notified the team concerned to action your case on priority. You will be contacted by them at the earliest. My sincere apologies for any inconvenience this may have caused to you. Please keep me posted through email at hpsupport.[protected]@hp.com for any additional help if needed. Your patience is highly appreciated.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

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